Types of questions

• General question
• Top 20 application question
• Registration question

General question

• What is Key Survey?
• What does Key Survey do?
• What are the benefits of online surveys?
• How does Key Survey work?
• What programming skills do I need to use Key Survey?
• Do I have to download any software to use Key Survey application?
• Which browser version(s) do I need to create or take a survey?
• How do I get upgrades to Key Survey?
• I need assistance and support using Key Survey - how I can get it?
• How do I purchase Key Survey subscription?
• What happens when my subscription expires?
• Browser Recommendations

Top 20 application question

To download Top 20 Application questions please click here  (200 kb).

• How to delete questions that already have answers?
• How to edit the survey after it's been created,published and generating responses (to add questions, for example)?
• How to launch a survey to a list of addresses?
• How to set the survey start and end dates?
• How to see the text responses in report?
• How to edit responses?
• How to print your survey?
• How to design a survey from an existing one?
• How to align the description text?
• What does absolute rank mean?
• How to make a survey active or inactive?
• How to change the FROM field in the email invitation letter?
• How to edit the body of the email?
• How to remind respondents who have not taken the survey?
• How to include partial completed responses into report?
• How to hide questions in the report?
• How to test a survey?
• How to add logo to a survey?
• How to create surveys in other languages?
• How to change survey colors, fonts, and alignment?

Registration question

• How do I sign up for Key Survey?

GENERAL QUESTIONS

back to topQ:What is Key Survey?

A:Key Survey is the choice of thousands of organisations worldwide for its powerful features and unparalleled ease-of-use. Professional researchers and first-timers alike rely on Key Survey software to collect and analyse data, and report and present the results. The company's portfolio of data collection applications include Enterprise Solution, Workgroup Solution, Private Label Solution, Premium, Professional packages, and a variety of other survey service and support offerings including survey scanning, paper surveys, data entry, and panel selection.

back to topQ:What does Key Survey do?

A:Key Survey allows you to create and distribute surveys, collect response data and produce reports - all of which are marketing essentials - in a seamless, lightning fast online environment. Further, since the software runs off our servers, you have zero IT troubleshooting to worry about, allowing you to focus purely on getting results.

back to topQ:What are the benefits of online surveys?

A:Inexpensive, fast, effective. A typical online survey costs half the price of a traditional mailed survey. The majority of responses are back in less than a week (usually sooner). Analysis can be virtually instantaneous and produce an astronomically high response rate of 50% on average - much higher than in traditional surveys.

back to topQ:How does Key Survey work?

A:Key Survey is a web-based application hosted on our secure servers. Users simply connect to Key Survey via the Internet, and log in to the application. All you need is a browser and an Internet connection, and you are ready to use Key Survey.

back to topQ:What programming skills do I need to use Key Survey?

A:None. Our user-friendly interface and wizards guide you step by step through the survey design and distribution process.

back to topQ:Do I have to download any software to use Key Survey application?

A:No! Key Survey is a 100% web-based tool, which means that you will be able to work with your surveys anytime from anywhere!

back to topQ:Which browser version(s) do I need to create or take a survey?

A:To create a survey, we recommend you use Microsoft Internet Explorer 6 or higher. Your respondents can use any web browser that meets CSS 1.0 and HTML 3.2 requirements. Your respondents will NOT need Java script to take the surveys.

back to topQ:How do I get upgrades to Key Survey?

A:Because Key Survey is a web-based application, when we add new features, you will have access to them immediately the next time you use our survey tool. There is no need to download any software or make system adjustments.

back to topQ:I need assistance and support using Key Survey - how I can get it?

A:FREE Tech support is provided to our users through an interactive website utility, by e-mail and by phone. Live website Support is our unique offer to you that allows you to discuss all important issues in an online chat. Just click on the picture of the woman in the upper right hand corner of our application to get help with any questions you have.
Please note the working hours:
Live Support: Mon - Fri, 6 a.m. - 1 a.m. SAST
Phone Support: +44(0)8451-303345 Mon - Fri, 6 a.m. - 1 a.m. SAST.

back to topQ:How do I purchase Key Survey subscription?

A:Just go to the Subscribe section and select a payment method. If you'd like to purchase a customized subscription or have any questions about your purchase, call our Sales Support, at: 888-708-8118 (Toll Free).

back to topQ:What happens when my subscription expires?

A:When your subscription expires - 30 days for trials, 1 year for subscriptions - your access to the account is restricted. You can convert a trial into a paid subscription or renew if you've already subscribed to continue using Key Survey. There is never any data loss when your account expires - we hold onto it for you.

TOP 20 APPLICATION QUESTIONS

back to topQ:How to delete questions that already have answers?

A:There are two ways: (a) Delete the results of those people who answered the questions and then delete the questions, or (b) Hide the answered questions and create the same new ones. If you do not have responses to your questions you can easily delete them.

back to topQ:How to edit the survey after it's been created, published and generating responses (to add questions, for example)?

A:You can add questions, hide old ones, edit questions and answer options texts once your survey is generating responses. However, you can only change the text content.

back to topQ:How to launch a survey to a list of addresses?

A:Create a CSV file containing e-mail addresses and then import it. After creating the file go to E-MAIL TO LIST PAGE (found in the upper-right corner dropdown menu) and choose IMPORT E-MAIL LIST FOR BULK SURVEY DISTRIBUTION option. Then click the BROWSE button, choose the file, and then click IMPORT ADDRESS FILE. After that you can send the survey to your respondents by clicking SEND E-MAIL button.

back to topQ:How to set the survey start and end dates?

A:Go to LAUNCH page where you can find the options for start and end dates and TIME OF YOUR SURVEY and set the proper dates.

back to topQ:How to see the text responses in report?

A:Go to REPORT >NEW >QUESTIONS page and check SHOW TEXT RESPONSES box opposite to the questions with text responses. Then in the online report click the expand button near every question with text responses.

back to topQ:How to edit responses?

A:Use the EDIT RESPONSES option to edit records on your respondent's survey results. Click EDIT in the VIEW BY RESPONDENT mode and take the survey correcting the responses.

back to topQ:How to print your survey?

A:You can convert your survey to a PDF file, if this feature is included in your subscription you can find a PRINT icon next to the survey name on the home page in your account.

back to topQ:How to design a survey from an existing one?

A:To design a survey from an existing one go to NEW SURVEY page and check the I WANT TO DESIGN A NEW SURVEY BY EDITING AN EXISTING SURVEY checkbox. Then choose the desired survey and click the next button.

back to topQ:How to align the description text?

A:To align the description text you can use HTML tags, described in the Help file at this link

back to topQ:What does absolute rank mean?

A:The ABSOLUTE RANK checkbox is used in the RATE DIFFERENT ITEMS ALONG THE SCALE OF YOUR CHOICE question type and allows your respondents to rate items using each rating only once.

back to topQ:How to make a survey active or inactive?

A:To make your survey active or inactive go to SURVEY LAUNCH page where you will be able to set your survey start and end dates or response limit.

back to topQ:How to change the FROM field in the email invitation letter?

A:You should have the ALIAS feature in your subscription plan to be able to change the FROM field in the email invitation letter. Go to the E-MAIL SURVEY page and click the EDIT E-MAIL button. Make the proper changes and click SAVE.

back to topQ:How to edit the body of the email?

A:Go to E-MAIL SURVEY page and hit EDIT E-MAIL button. Here you can edit the body of the email as you want. After all your changes click the SAVE button.

back to topQ:How to remind respondents who have not taken the survey?

A:Send e-mail reminders to those who have not completed your survey. On the E-MAIL RESULTS page, the E-MAIL REMINDER button will take you to the page where you can set up the reminder to be sent out. It will automatically be sent on a pre-set date.

back to topQ:How to include partial completed responses into report?

A:Go to the REPORT > NEW > RULES page. If you have any partially completed responses, you will find a special check box which allows you to include abandoned answers into the report. Note that partially completed responses to the surveys, that have not been distributed via our email system, can be saved and included into a report if IGNORE RESPONSE AND DO NOTHING or OVERRIDE WITH RESPONSE VALUES rules have been set on the
SURVEY RULES page.

back to topQ:How to hide questions in the report?

A:Go to the REPORT > NEW > QUESTIONS page and check HIDE checkboxes for the questions which you do not want to see in your report.

back to topQ:How to test a survey?

A:Before you launch a survey, you can test it. Go to TEST SURVEY page, click TEST SURVEY button and take your survey as respondents will take it. Response data will be saved in a test report.

back to topQ:How to add logo to a survey?

A:Go to the EDIT SURVEY > SELECT LAYOUT page and choose ENABLE LOGO option. Then click the BROWSE button to find your logo image file saved locally on your computer. Select that file and click ATTACH LOGO to upload it. You can preview the final design by hitting the PREVIEW button. Note that you can upload files with the extensions JPG, JPEG, BMP, or GIF.

back to topQ:How to create surveys in other languages?

A:The easiest way is to simply type your questions in the other language. Key Survey has a feature called MULTILINGUAL SURVEY. Use this feature to launch the same survey in different languages. While setting up a survey you can translate all parts of the survey including survey name, survey description, THANK YOU NOTE, questions, and answers into several languages.

back to topQ:How to change survey colors, fonts, and alignment?

A: You can use HTML tags while creating a survey to change its colors, fonts, alignment, etc. Another user-friendly way to do it is to take advantage of our BASIC LAYOUT page where you can create a design with a few simple clicks.

REGISTRATION QUESTIONS

back to topQ:How do I sign up for Key Survey?

A:We encourage you to try the tool before you buy. By registering the Free Trial you obtain a 30-day FREE access to Key Survey. There's no limit to the number of surveys and questions you can create. You can also distribute them to as many respondents as you wish.
The only limitation of the trial version is 20 credits which allows you to see the report for only 20 first responses.